Rationale of study – Most organisations in Kenya face challenges integrating the knowledge management function in their structures due to the lack of a clear understanding of what knowledge managers should do. Consequently, ...

Abstract Purpose – The fourth industrial revolution (4IR) has changed the way people operate. All sectors of the economy have been affected by this technological advancement. However, little is known of how 4IR technologies ...

Academic institutions now operate in highly competitive environments. Consequently, myriad mechanisms for rating the services and impact of universities have emerged as a means of influencing the choice of potential students, ...

Information management is critical in influencing an organisation’s ability to sustain a long-term competitive advantage. This chapter, resulting from a research study, examines the impact of information management practices ...

Since the dawn of history, humanity has always sought more knowledge to feed families, stay healthy, argue with neighbours, and understand the immediate environment, among other issues. Before scientific approaches of ...

A quick response (QR) code is a matrix barcode readable by smart-phones and other mobile phones with cameras. The QR code typically appears as a small white square with black geometric shapes. The information encoded in a ...

Technostress is the feeling of anxiety or mental pressure caused by working with multiple and rapidly changing computer systems, and mediating between these systems and the demands of one’s organisation, staff, customers, ...

This chapter analyses the strategies used by the National Police Service (NPS) in Kenya to manage its social media content. The study from which the chapter is extracted investigated the types of social media content ...

Whereas some studies on digitisation in the banking sector in Kenya have been conducted, none has investigated the technologies and systems used as well as their suitability for the purpose. By using a fit-viability analysis, ...