Abstract:
Today, due to much focus on employees’ performance, quality of work life and how it relates to employee performance in safaricom Centre has been long overlooked. As such this study aims to determine the effects of occupational welfare on employee productivity in organization. The study was guided by four prime objective, that is: To find out the affects of occupational welfare on employee productivity in organization, to identify ways that can improve the quality of work life on employee productivity in organization, to establish the importance of employee performance measurement on employee productivity in organization, to identify the importance of motivation on employee productivity in organization. Stratified random sampling procedure was used to arrive at the sample of employees. A semi -structured questionnaire was used to collect data from the 146 employees who took part in the study. Quantitative data was collected and analyzed and presented in frequencies and percentages in tables and figures with accompanying descriptive details. The study established that the factors that contribute to occupational welfare at the Safaricom Centre are working environment, training and development, compensation and rewards, management involvement, motivation and communication. While analyzing the affects of occupational welfare on employee productivity in organization. The study established that there was a strong correlation among all the quality of work life variables tested to employees performance .The study concluded that variables that contribute to a better quality of work life should be taken into consideration by the management when addressing performance concerns. On the basis of the study, it was suggested that further studies should be done by taking each individual factor which would bring out an exhaustive and most comprehensive view of the relationship between the occupational welfare and employees’ performance and further studies should be done on other contact centers in Kenya.