Abstract:
ABSTRACT.
The aim of study was to find out the role of records management in enhancing service
delivery at GDEO and propose recommendations to address the challenges identified by this
study. The objectives were: to conduct a functional analysis ofthe office, to determine how
records are managed during their lifecycle, to find out the staff awareness about the
importance of records management in service delivery, to examine the challenges faced in
managing records and to suggest recommendations to add ress the challenges identified by
the study.
The study was carried out on the DEO, DDEO, 2 registry officers, departmental heads and
clerical officers in the office. Data was collected through interviewing the registry officers,
the DEO, DDEO and other departmental heads. The information got was supplemented by
the information from observation. The data was then analysed through the use of a pie
chart and tables.
The findings ofthe study were that the current practices of records management in the
office hinderthe effectiveness and efficiency ofthe office in terms of service delivery. The
study established that records are stored on shelves and in some few cabinets available, the
cu rrent, semi-cu rrent and non-current records are stored together resu Iting to loss of some
files. In addition, there is low staff awareness on the importance of records management in
enhancing service delivery. Further, the study provides the challenges faced and
recommendations to add ress the challenges.
The research recommended that; staff in the office should be sensitized on the role of
records management in enhancing service delivery, there should be continuous training for
records management staff in the office, there should be continuous su rvey and appraisal of
