Browsing by Author "Ogolla, Erick Odhiambo"

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Cyber-bullying research in Kenya: a meta-analysis
(Emerald Publishing Limited, 2021-03-01) Kwanya, Tom; Kogos, Angella C.; Kibe, Lucy Wachera; Ogolla, Erick Odhiambo; Onsare, Claudia
Purpose – Cyber-bullying is a form of harassment that is perpetrated using electronic media. The practice has become increasingly common especially with the growing ubiquity of social media platforms. Most cyberbullying cases inevitably occur on Facebook because it is the most preferred social media platform. However, little is known about cyber-bullying research in Kenya. This paper aims to analyse the quantity, quality, visibility and authorship trends of scholarly publications on cyber-bullying from and/or about Kenya. Design/methodology/approach – This study was conducted as a systematic literature review. A meta-analysis approach was used. Bibliometrics approaches were used to conduct the analysis. Data on the publications was collected from Google Scholar using Harzing’s “Publish or Perish” software and then analysed and presented using Microsoft Excel, Notepad and VOSviewer. Findings – The study yielded 359 research publications on cyber-bullying in Kenya. There was a gradual increment in the number of publications, peaking in 2018. Nearly half of the publications have not been cited indicating low uptake of research on cyber-bullying in Kenya. It also emerged that most of the research has been published on subscription channels thereby restricting their visibility, access and use. Minimal collaboration in research on cyberbullying in Kenya was also observed since 67.4% of the publications were written by a single (one) author. The authors conclude that the quantity, quality and visibility of research on cyber-bullying in Kenya is low. Originality/value – This is an empirical study. The findings can be used to promote and mainstream research on cyber-bullying in Kenya.
Social Media Content Management Strategies at the National Police Service, Kenya
(2019-07-17) Ogolla, Erick Odhiambo; Kwanya, Tom
This chapter analyses the strategies used by the National Police Service (NPS) in Kenya to manage its social media content. The study from which the chapter is extracted investigated the types of social media content generated by the NPS, evaluated the competencies of the staff managing social media content, examined the policies NPS applies to social media content management, as well as analysed the challenges NPS face in managing social media content and suggest ways to overcome them. In this study, the authors focused on three social media platforms used by the NPS to interact with the general public, namely, Twitter, Facebook and the organisation’s blog. Focus Group Discussions (FDGs) were used to collect data. The participants in the FGD were purposively selected from human resource, communications, information technology, and records management departments in cooperation with the Human Resource Manager. The workshops lasted 5–6 hours a day for 4 days. Three researchers were present, one working as a moderator and two as observers, who focused on the verbal and non-verbal interaction and on crucial phases of the discussions. The study found that NPS uses a variety of tools to manage its social media content but lack competent staff to deal with them. The NPS also does not have a policy on managing social media content. Most of the staff managing records have inadequate skills to manage social media contents due to limited IT skills. The organisation needs to develop policies and procedures for the management of social media content and train its staff on use of ICTs to support social media content management.