Records Digitisation Technologies and Systems in the Banking Sector in Kenya

Abstract

Whereas some studies on digitisation in the banking sector in Kenya have been conducted, none has investigated the technologies and systems used as well as their suitability for the purpose. By using a fit-viability analysis, this chapter investigates the digital technologies and systems used by banks in Kenya to digitise their records; assesses their fit to the needs of the banks; examines their viability for the Kenyan banking environment; and proposes strategies to enhance the fit and viability of digitisation technologies and systems to the Kenyan context as a means of enhancing the benefits of digitisation for banks in the country. The study from which the chapter is extracted was an exploratory survey. Primary data was collected using key informant interviews from records managers of various banks selected through information-oriented purposive sampling. The data was analysed using conversation analysis. The results of the study reveal that banks in Kenya use diverse systems to digitise records. These systems fit the requirements of the banks and are viable in their economic, infrastructural and organisational contexts.