Abstract:
This was undertaken with an aim of investigating records management procedures and systems at the EPZA under the specific objectives including to determine policies records management at the EPZ, asses records management, establish adequacy of resources, investigate challenges affecting records management and recommend ways of enhancing records management at the EPZA. The study used qualitative research design. Through the use of purposive and systematic random sampling data was collected from respondents who included heads of departments, registries and users. This relied on interview schedule and questionnaires. According to the findings, the organization has a rich base of policy instruments, standards for records creation, classification system, file tracking system, retrieval tools but no framework for disposal and disaster management. In spite of these achievements, there are different challenges affecting records management in the organization. They include limited staff training, congestion of records, poor classification, and ineffective retrieval of records and poor organization of records. To this extent, the study recommended that existing policy instruments be put into action at EPZA, records management systems be strengthened, particularly putting in place a disposal and disaster policy. Additionally, the organization should embrace records life cycle concept in its records management and address shortages in the provision of resources.