The use of web-based and online technologies to enhance the culture of knowledge sharing in organizations in Kenya

Abstract

Knowledge is a complex concept that attracts many philosophers, researchers of other disciplines, and practitioners. Many debates are ongoing on the definition of knowledge and the only consensus seems to be the notion that knowledge is more than just mere data and information. Knowledge can provide added value if it results in actions and decisions (O’Dell & Grayson, 1998). An organization’s strategy of knowledge management depends of the way the company serves its clients, the economics of its business, and the people it hires. Thus, Knowledge Management (KM) should be closely related to objectives and business strategies of the organization or subunit of the organization. If KM fails to add value to the organization, it is only cost intensive, useless, or even counterproductive. Knowledge sharing is a key aspect to be considered whenever a KM strategy is formulated. Coupled with the latest technologies in the market, the possibilities can be limitless. This project aims at evaluating the extent to which web-based and online technologies have been utilized to enhance the culture of organizational knowledge sharing.