It contingency planning: A case study of the Technical University of Kenya.

Abstract

This research project is motivated by the fact that there is little or no IT contingency planning at the Technical university of Kenya due to the recent failure of the school’s information system. The purpose of this paper is to examine the contingency preparedness of TUK. The researcher explores current practice in IT contingency planning within TUK. The results of document review and survey are shared alongside conclusions made from the findings. The study examines four departments. 20 people are sampled to participate in this study. The paper has a double approach: quantitative and qualitative. The instruments of data collection included interview schedules and questionnaires. The study reveals that there is a contingency planning policy in the school. However, the number of staff members unaware of the existence of a contingency planning policy in the school is high hence its poor implementation. The management therefore needs to work to broaden the use of it. The contingency plan developed is also non-effective. Recommendations are made about the future of IT contingency planning in TUK. They include an approach that TUK can use to develop and maintain an effective contingency plan. This research complements existing studies and will also assist in promoting best practice in IT contingency planning.