Case Study: Kenyan University Libraries Status of Access to Library Spaces and Facilities for Persons with Disabilities

Abstract

ABSTRACT The purpose of this paper was to find out the position of library spaces and facilities at the university libraries in Kenya particularly in serving users with disabilities. The study was conducted using a pragmatic research philosophy, a convergent mixed methods design and a multiple-case studies strategy. The study population was university library users and librarians drawn from six public and private universities in Kenya. The six universities were selected purposefully based on their age (time they have been in existence) with an assumption that old universities have more developed infrastructure. Data was collected from students and academic staff who participated in an online survey; librarians participated in online focus groups and follow up online surveys while university librarians and students with disabilities had telephone call interviews. There were follow up telephone calls with the university librarians. The online survey was conducted using online questionnaires that were distributed via emails and Whatsapp. Online focus group discussions were conducted in Google Meet platform and interviews were conducted via personal telephone calls. The qualitative data collected was analysed thematically while the quantitative data adopted a statistical approach that encompasses descriptive and inferential statistics. After exploring inclusivity of university library spaces and facilities in Kenya for users with disabilities, this paper noted though the university libraries offered some space and facilities for PWDs, these were far from sufficient. The findings revealed that library staff required training on how to handle and assist PWDs and sign language was largely emphasised. However, the study concluded that accommodating diverse needs of persons with disabilities is a long-term process that requires involvement of all the relevant stakeholders. In addition, the study noted that access to services and facilities for PWDs is another significant aspect of modernised university library.