B.Sc in Information Studies

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Assessment of disaster preparedness and risk management at the state law office Nairobi
(2015-06-02) Waitiki, Marry
The aim of this study was to assess the state of disaster preparedness of records at the State Law Office. With the objective of; finding out the existence of a disaster preparedness policy of records at the State law office, determining the potential disasters facing the State law office records registry, investigating the measures being put in place to manage disaster the extent to which staffs in this department know about disaster preparedness, determining the challenges encountered in disaster preparedness of records in the state law office and proposing possible solutions to the challenges faced in disaster preparedness in the state law office. This study used both qualitative and quantitative data. In the qualitative approach, it was concerned with the subjective assessment of the respondents’ attitudes, opinions and behavior. Quantitative method was used to infer from the population. Descriptive study design will be used because the purpose of the study is simply to describe, with means or proportions, one or more characteristics in one particular group. The researcher focused on an estimated target population of 79 members of staff at the State law office records registry who formed the target population of the study. The results revealed that all the respondents are well educated. A large proportion of the registry’s workers as per this study has shown have at least a secondary education with a quite a number having diploma certificate and degrees, with a few having post graduate or masters degree and are thus sufficiently informed to answer adequately the questions pertaining to disaster preparedness in the registry. It emerged from the study that there are no disaster control plan and management team in the registry. The absence of these will invariably affect the registry’s effort to prevent, fight and manage disasters when they occur. The study recommended that the State Law Office should establish a disaster preparedness committee; Disaster preparedness responsibilities should be incorporated into the job descriptions of some staff of the registry; The State Law Office records registry should conduct risk assessments to determine the nature, frequency and possible impact of disasters on their records; Disaster and security drills should be conducted regularly for staff working in the registry; Workshops and seminars should also be run for members of staff to acquaint them with knowledge of the disasters that may cause damage to records and how to handle damaged records.
Assessment of Information Literacy Skills at Africa Nazarene University, Grace Roles Library
(2016-09-26) Muhoro, Njoki
This study aims to assess the information literacy skills for first year students at Africa Nazarene University, a case study of Africa Nazarene University Grace Roles Library. Literacy skills are a must have skills in current information age. This is as a fact that these skills help the students to do their researches independently. The objectives of the study included finding out the users information literacy needs at ANU Grace Roles Library; methods used in introducing students to information literacy skills; benefits of information literacy skills to students and challenges faced by the users in access and use of information resources both in print and electronic forms as well as suggesting possible solutions to the challenges faced by the users due to lack of information literacy skills. The data collection tools that the researcher used were questionnaires. The research revealed that the level of information literacy to first year students was low. Some of the major challenges encountered were inadequate orientation since it is done on the first day when the students are very new thus unable to understand fully what is happening, information overload and inadequate computer skills .The study recommended library orientation to be done to all freshmen and ample time be allocated; information literacy skills training be pitched at a level which is appropriate to the individual needs of the users; librarians should be empowered through regular workshops and training so as to update their skills in order to be efficient in training users.
Challenges faced in the management of legal records: A case study of Githunguri law courts, Kiambu County.
(2015-05-30) Anyona, Charles
The researcher has been undertaking a study on challenges affecting the management of legal records at Githunguri law courts, Kiambu county. The main purpose of undertaking this study is to ensure that the state in which records are managed is improved for the benefit of enhancing service delivery and hence achieve transparency, accountability and good governance. The main aim of exploring the challenges of management of legal records is to ensure that Githunguri court is responsive to the needs of those it serves and can deliver services more efficiently and effectively. The records management functions, structure and operations should be reshaped and the staff must enhance their productivity to effectively facilitate service delivery through faster decision making processes. The strategy outlines key actions that Githunguri court should take to improve records management. This includes implementing guidelines on management of records such as Public Archives and Documentation service Act cap. 19, Records Disposal Act, cap.14 and Government Financial Regulations cap.23, (2003). A fundamental concept that leads to improvement of records management includes computerization of records, introduction of (ISO) international standards for organization in records management among others. It is clear that a well functioning records management unity requires a high degree of professionalism, better working tools and increased responsibility for the records management officers.
Change Management in University Library Environment in The Digital Age. A Case Study of The University Library Of Technical University Of Kenya
(2016-09-26) Kerich, Cyrus
This study attempts to assess the changing roles in academic libraries in the information age and measures taken by the management in copying with change. Modern university libraries today are facing increasing demand for services while struggling with the challenges of management such as the rise in information resources, high cost of library materials, high expectation from users, budget, population pressure, inadequate infrastructure and explosion of information. Without appropriate adaptive measures being put in place, the library users would not be able to obtain current, reliable and satisfying services from the library. This has demanded the need to reinvent libraries so as keep abreast with the changing needs of users. The research findings indicate there is a need for the library administration to embrace change for it to deliver quality services to its users. This study therefore, critically explores the emerging changes affecting library environments and provides the best possible solutions to manage these changes so as to enable the university library to provide current, adaptive, quality and timely information services to the users.
Critical analysis of record keeping systems for enhanced service delivery at the state law office Nairobi
(2015-05-30) Were, Crispin
This research aims at analyzing record keeping systems for enhanced service delivery at the State Law Office. The study sought to establish whether the State Law Office has a written policy, procedures and legislative frameworks governing record keeping systems. It also aims at finding out the type of record keeping system maintained at the ministry and the equipment and infrastructure necessary for their support. The study seeks to find out the staffing levels of staff at the State Law Office and find out whether the staff managing and administering record keeping systems in the ministry are well trained and have the necessary skills in the field of record management. The study is based on data collection from questionnaires administered to members of staff in the records management section, interviews on visitors and staff, observation and documentary evidence sources. The respondents indicated that there was a policy governing record keeping systems was unfortunately not properly constituted. The study also revealed that there was need for further training in the management of electronic records and the systems managing them. It was noted that there was need to upgrade the current record keeping system to increase the system‟s capacity to store records, guard against systems constantly being offline and slow system response. The record keeping system in place was not fully utilized to ensure easy and fast access in the retrieval of files leading to long public waiting periods and as a result, record officers ended up failing to render proper services. The upgrade would introduce new system features and capabilities that were unavailable in the current version therefore saving the office time and improving the overall product. All the above findings led to various conclusions and recommendations of developing stronger written policies on the administration and management of record keeping systems, sensitization of all staff on its importance and train them on the skills and knowledge for managing both paperless and electronic records and their significance to an effective service delivery.
Critical Analysis Of The Records Disposal ACT CAP 14 Laws of Kenya In The Management Of Legal Records.
(2016-09-26) Ndungu, Joseph
The aim of the study was to trace the role of Law in general particularly in Kenya and the critical analysis of the Records Disposal Act Cap 14 Laws of Kenya in the Management of legal Records with a view of pin pointing the shortcomings for the purpose of amending the Act to protect the values of Legal Records in the case management. Chapter one is an introduction to the various aspects of the study tracing the establishment of the role of Law, the background of the judiciary and the enactment of the Kenyan Laws. The study aimed at establishing the general composition of the records Disposal Act Cap 14 laws of Kenya. Its ineffectiveness and extent of effectiveness in the management of Legal records, whether it meets the purpose of its enactment in the Kenyan Courts or not. Chapter Two’s focus is on the review of relevant literature to the study. It provides critical look of the literature relevant to this study. Chapter three discusses the methodology used in carrying out the research. The study used was descriptive design to portray accurately the characteristics of the Disposal Act Cap 14 in its application throughout the courts in the management of Legal Records. The reason for the choice is because it analyses the Act by describing the current general form, investigations, relations and the study effects of the phenomenon. The methods applied in the collection of Data was through self-administered questionnaires, interviews and at times discussions, and the data was collected from the different respondents to wit Magistrates, Executive Officers , Record Officers, Senior clerks, Lawyers and State counsels; the reason of using the respondents was because they are involved in the Daily functionaries of the Court. Chapter Four is the presentation of the analysis and interpretation of the research objectives and questions, pictures, statistical tables, charts and percentages were used for the organization of the Data and justification of the study. The Chapter discusses the application and the effects realized in the implementations of the Act in the management of Legal records in courts. Chapter five provides the summary of the entire findings, draws the conclusion and provides recommendations as suggestions that may alter the current scenarios in the management of legal records. The study revealed that the Act is too general and its application encourages disposal of records that have value and custody at times of records that are valueless. In recommendations thereof, the study recommends that appraisal should be carried out by trained Archivists , all courts to appraise within the specified timeliness, and the judicial authorities to constitute a committee to thoroughly peruse the Act and provide recommendations to the rules committee for eventual amendment of the Act.
Digitization of records at the Kenya national archives and documentation services Nairobi.
(2015-05-30) Kithinji, Jenniffer
The study investigated on the records digitization at the Kenya National Archives and Documentation Services and the specific objectives were, to establish the activities involved in records digitization at the Kenya National Archives and Documentation Services,determine the technologies used to digitize the records at the National Archives, to find out the staffs involved in the digitization process and their qualifications, to find out the challenges encountered during records digitization at the Kenya National Archives and the general objectives were to establish the processes, technology and procedures involved in the records digitization at the Kenya National Archives and Documentation and propose possible recommendations. Also the study aimed at establishing the activities involved in the records digitization the staffs who carry out the digitization process and the challenges encountered in the process of records digitization. The study targeted the staff and the objectives that guided the researcher in investigating the impact of digitization of records at the Kenya National Archives and Documentation Services. The method that was used for population sampling was purposive random sampling to enable the researcher to get the representation of employees from different categories. A sample size of twenty (20) employees was selected. The researcher used non – participatory observation and interviews method as data collection tools for the study. The study revealed that there was a policy but general policy and no specific for records digitization process but just guidelines for records digitization. The study also revealed that the paper based records were commonly used. . The data collected was analyzed and presented in form of, tables, pie charts and bar graphs. The study recommended that the top level management to set a budgetary fund that will sustain the digitization demands. It also recommended the recruitment of adequate (professionals) ICT officers and record management officers who have specialized skills in records digitization and ensure that all staffs are trained on records digitization.
Disaster management program for records at Kenya airport authority (KAA) Nairobi
(2015-05-30) Nyahiri, Joseph
The aim of this study was to establish the existence of a disaster management policy; establish the nature and type of disasters to which Kenya Airports Authority records are exposed to; establish the disaster management procedures carried out on records when a disaster occurs; Investigate the role of government and other agencies in disaster management; identify whether the disaster management measures taken facilitates in detection, prevention and mitigation of disasters against records and Identify the challenges involved in the disaster management process and the counter measures to the stated challenges. This study used a mixed method approach and data was collected by means of a structured and unstructured questionnaires. The target population consisted of 150 respondents consisting of registry management staff and the general staff. The results revealed that the records registry does not have a disaster management policy; the registry system in place is a centralized records management system; the main disasters that the registry records are prone to include fire, explosions, and terrorist attacks. The study discovered that the registry has security measures; the registry has a high staffing level of clerks and untrained staffs; and does not have a disaster management plan; the storage area for records is not ideal and adequate; the registry is not properly positioned for future expansion; the government role is to allocate adequate and provide resources to facilitate the management of a disaster occurrence; the registry faces challenges due to the lack of finance to prevent a disaster or minimize damages to the records should a disaster occur. The absence of a disaster management policy for records is a major challenge as the registry cannot guarantee accessibility and usability of the records it houses in the event of a disaster. The study recommended the development of a disaster management program; risk assessments to be conducted to determine a disaster occurrence, frequency and possible impact on records; disaster occurrence drills should be conducted regularly for the registry to enhance the registry ability to manage disasters; Kenya Airports Authority should establish a disaster management committee for the records registry whose mandate would be to develop and guide the implementation of disaster management program; the registry should identify and list their vital records, so that they can be given first priority of protection in terms of storage and usage in a disaster occurrence.
Establishment of A Green Records Management Programme At Town Council Of Othaya, Nyeri County, Kenya
(2016-09-26) Kenyanjui, Faith
The study examined the establishment of a green records management programme at Town Council of Othaya. The main objectives of the study were to determine the awareness of green records management by the staff, identify the current state of records in relation to sustainability of records management, to establish strategies and tools that Town Council of Othaya would consider, establish the benefits accrued to implementation of Green Records Management, to identify the challenges related to Green Records Management and recommend measures to curb those challenges. The sample of ten respondents was selected, eight of whom were office staffs,and one was the administrative officer while another one was the establishment officer. The respondents were systematically selected and both qualitative and quantitative were used in the study. The main data collection methods that guided this research were the questionnaire method, interview and observations. The major findings included the awareness on Green records Management which was very low, the current state of records in relation to Green Records Management which was not very effective, strategies and tools of Green Records Management like scanning, recycling, use of environmentally friendly products, use of Portable document formats. The challenges of Green Records Management were inadequate finances, lack of support from the administration, lack of knowledge and skills. The study concludes that Town Council of Othaya has not translated effective implementation of Green Records Management and that the most dominant tools of Green Records Management are use of environmentally friendly products and PDFs which translates to the fact that the organization had not fully realized the potential tools of Green Records Management. The study recommends that organizations should facilitate an participate in forums, conferences and workshops to help in sharing knowledge in Green Records Management, organizations should also develop clear guidelines on the sustainability of the Records Management lifecycle and subject the Green Records Management processes to monitoring and evaluation.
Evaluation of electronic case records management system (ECRMS) on delivery of court services: the case study of Milimani law courts Juvenile division registry, Nairobi.
(2015-05-30) Wanjiku, Catherine
The judiciary of Kenya has embarked on massive transformation initiative whereby recently launched a transformation framework 2012-2016. This transformation framework is supported by four pillars with the forth pillar being Harnessing technology as an enabler of justice with plans for a country wide roll out of the Electronic Case Records Management System. Technology is nowadays being used to achieve effective service delivery in the private sector as well as the public sector. The judiciary must therefore evaluate the records management systems put in place for effective service delivery. The study therefore sought to report on the evaluation of Electronic Case Records Management System (ECRMS) on delivery of court services: the case study of Milimani law courts juvenile division registry. The ECRM System was first commission in Kenya at the Juvenile court Milimani. This study tried to study on issues to do with the influence of Electronic Case Records Management System (ECRMS) on security of court records, the effects of adoption of ECRMS on fraud/ corruption in the court registry, the ECRMS mediated employee job satisfaction on the effectiveness of service delivery, the cost effectiveness of ECRMS on effective court service delivery. The study targeted 72 system user employees at the Juvenile Court Milimani. Questionnaire was used to collect the data from the sample. The quantitative data collected in the study was analyzed by the use of frequency counts and percentages while qualitative data was analyzed qualitatively. The study findings show that the respondents consider the adoption of the Electronic Case Records Management System as an important component in the effective delivery of service to justice seeking clients. The study showed that 91.5% (54) of the respondents indicated that the use of ICT has positively influenced service delivery at the courts’ registry. The Electronic System has also influenced the employee’s morale with most of them indicating that they felt satisfied with the job they do. The implementation of the system has also significantly helped to reduce fraud/corruption and it has also improved the security of court data security. Therefore it is apparent the system has brought about positive changes and should therefore be adopted in other courts in Kenya.
Factors Affecting Management of Registries in Government Institutions: Case Study at The Ministry of Nairobi Metropolitan Development
(2016-09-26) Ochola, Pauline
The aim of the study was to investigate the factors affecting the management of government registries in Kenya, as a case study at the Ministry of Nairobi Metropolitan Development. The specific objective of the study were To establish whether there is policy governing the management of registries at the Ministry of Nairobi Metropolitan Development; to find out the types of users at the Ministry of Nairobi Metropolitan Development; To determine the education level and experience of staff deployed in the Ministry of Nairobi Metropolitan Development registry; To establish the type of records stored in the Nairobi Metropolitan registry; To find out the classification and filing system used in the registry; to establish security measures put in place to protect vital records in the registry; to find out the storage facilities and equipment in use; to investigate the retrieval tools used in the registry; to find out the problem faced in the management of registry and to find out the solutions to the problems encountered in registry management. The study was conducted at the Ministry of Nairobi Metropolitan Development.The study used a sample population of 40 respondents. The study focused on the factors affecting management of registries in government institution with special attention to the Ministry of Nairobi Metropolitan Development. The study findings were analyzed and presented in chapter four. From the findings of the study it is notable that the objectives of the research study were achieved. From the study the researcher established that the registry management in the ministry needs to be given priority because it deals with sensitive areas in of the organization. The study showed that the existing records management system needed to be upgraded so as to go hand in hand with the new technology. Despite the limitation cited above, the units has managed to come up with noticeable efforts in to realize its objectives which are to ensure its dependable source of information that help the ministry take a reliable policy direction.
IMPACT OF ACCESS TO ELECTRONIC' INFORMATION RESOURCES ON STUDENTS AND LIBRARY STAFF. A CASE STUDY OF MARGARET THATCHER LIBRARY
(2019-04-01) NG'ETICH, ALLAN C.
ABSTRACT Electronic information resources has played a greater role in the students' academic work. There is an increasing trend in use of electronic resources in many university libraries. This is due to the fact that electronic resources are more current and more its accessibility is higher as compared to is counterpart print journals. Chapter one would discuss mainly aims of study, statement of the problem and objectives of study. Chapter two contains a theoretical framework, relevant and related literature citation to the research topic. One ofthe topics discussed in this chapter is current state of electronic information resources inuniversity libraries in Kenya. Chapter three discusses all the research methods, techniques and tools used in the accomplishment of the project. This includes:Research settings, research design, population, sample, sample techniques, data collection, and instrwnentation i.e. questionnaires and face to face interview, data analysis by use of descriptive statistics, tables and percentages. Chapter four contains the main research findings and analysis of the research project. Among the findings it was established that there are few computer access points, currency of information was the most popular feature of electronic resources among students and electronic resources within the library only limited greatly the use of electronic resources by students. Chapter five contains proposed solutions, conclusion and recommendation that were suggested by the research focusing on increasing accessibility and use of electronic journals by students and developing a comprehensive electronic information policy for assist in acquisition and selection process. Training of users on how to search and access electronic resources was emphasized. Lastly this chapter sums up the whole research project.
Investigative Study On the Challenges and Opportunities of Digital Preservation to Kenya National Archives and Documentation Services
(2016-09-26) Kibe, Lucy; Wachera, Lucy
The research project attempts to investigate the challenges and opportunities of digital preservation at the Kenya National Archives and Documentation Services. Chapter one has the background information on digital preservation, statement of the problem, research objectives, research questions, significance and justification of the study. Chapter two contains the relevant literature related to the research topic with regard to the research objectives. Chapter three looks at the sample size, the various respondents of the study, the data collection techniques and the justification why they were used. Chapter four analyzes the data collected from the respondents. The analysis is done using the responses from the interview and questionnaires given to the users. The analysis is presented inform of tables, graphs and pie charts. Chapter five has the conclusion, recommendations and summary of the research findings.
It contingency planning: A case study of the Technical University of Kenya.
(2015-06-02) Kinyua, Grace
This research project is motivated by the fact that there is little or no IT contingency planning at the Technical university of Kenya due to the recent failure of the school’s information system. The purpose of this paper is to examine the contingency preparedness of TUK. The researcher explores current practice in IT contingency planning within TUK. The results of document review and survey are shared alongside conclusions made from the findings. The study examines four departments. 20 people are sampled to participate in this study. The paper has a double approach: quantitative and qualitative. The instruments of data collection included interview schedules and questionnaires. The study reveals that there is a contingency planning policy in the school. However, the number of staff members unaware of the existence of a contingency planning policy in the school is high hence its poor implementation. The management therefore needs to work to broaden the use of it. The contingency plan developed is also non-effective. Recommendations are made about the future of IT contingency planning in TUK. They include an approach that TUK can use to develop and maintain an effective contingency plan. This research complements existing studies and will also assist in promoting best practice in IT contingency planning.
Knowledge sharing among Undergraduate students at the technical university of Kenya
(2016-09-22) Wairagu, Edwin
The study was conducted at the Technical University of Kenya on knowledge sharing among students at the university. The aim was to find out the nature of knowledge sharing at the university. This includes the channels used, factors encouraging knowledge sharing, type of knowledge shared, the factors discouraging knowledge sharing and frequency of knowledge sharing among others. The study employed a questionnaire to collect data for the study. The data collected was analyzed using descriptive analysis where the data was presented in both graphics and narrative form; hence the narrative complimented the graphics. From the results of the study, there was an indication of knowledge sharing among the students hence conclusion that knowledge sharing frequently takes place among the students. Technology channels including email, sms and Whatsapp are some of the channels used to share knowledge though face to face communication is the most commonly used channel. According to most students, most people share knowledge so as to learn from each other. There are however some challenges that hinder knowledge sharing for instance lack of infrastructure but the most commonly cited factor was that people on share knowledge with those who share with them. In light of these findings, it was recommended that the Technical university of Kenya should put in place programs to train and encourage knowledge sharing among the students, upgrade infrastructure and implement a system whereby students who share knowledge can be rewarded with incentives. This paper then concluded by recommending a further study on the information seeking behavior of the students. This would serve as a means for bridging the gap between those that seek knowledge and information for their problem solving and those that have the information and knowledge sought
Management if electronic mails: A case study of Technical University of Kenya
(2016-09-23) Majafu, Euster
The study examined the current methods of managing email records in the technical university of Kenya. The main objectives of the study were to ; investigate the creation, accession, disposal and storage of the email records in the institution , establish what policies, systems, standards and procedures that exist to guide the management of email records, determine the extent of use of email records in decision making and service delivery, investigate the challenges the institution experiences with the management of email records and finally recommend strategies to address the challenges facing email records management. A qualitative approach was used in this research with some aspects of quantitative research techniques in the design of data collection instruments, and in the presentation of research findings. Purposive sampling was used to select the seven (7) respondents from the School of Information and Communication Studies and the university ICT department. Data was collected through interviews. The study established that the management of email records was done at an individual level. The biggest challenge was lack of policies or regulations to guide the staff in managing the records.Other challenges were lack of qualified personnel and poor infrastructure among others. The study concludes that the School of Information and Communication Studies lacked a common e-mail system since the emails were managed at an individual level and by staffs who were not qualified in the area of records management.. This therefore made communication within the school difficult since there was lack of management of emails that were sent and received within the school. The study recommends that the School of Information and Communication Studies to first set up a policy to guide the management of email records,improve infrastructure through repairing the computers, protect the email data through security measures like firewalls and employ qualified personnel or records managers to manage the email records. It also emphasizes on the need to have a common e-email system for purposes of transparency and accountability when managing the emails.
Management of civil registration births and deaths records: Case study civil registration registry ministry of Immigration head quarters, Nairobi
(2015-05-30) Lekadaa, Beatrice
The aim of this study was is to investigate the management of records at the civil registration births and deaths records in the ministry of immigration in Nairobi, with a view to establish challenges faced and provide appropriate recommendations. The study sought to conduct fundamental analysis of the department and determine how records are generated used and disposed; establish the life cycle of births and death records; find out the computerization of this records and how to archive by training the staff about digitization; establish the available records storage facilities their adequacy and inadequacy; identify the challenges faced in management of records for purpose of recommendations in the civil registration main registry. The target population consisted of senior records management staff and records officers (registry staff) from the civil registration registry. 10 senior records management staff and 10 records officers were involved in the study. The researcher applied both stratified and random sampling that is by grouping respondents into groups and then applying random sampling. The researcher used questionnaires and documentary sources as the main tools of data collection. There is a consensus perception by the civil registration registry records management staff that resources and services in the registry are insufficient and out dated. The results revealed that there was no policy governing the management of records in the civil registration registry. The study also established that there is need to revise the classification scheme of files and records of the civil registration registry. The management and organization of records is not appropriate because records of various classes are not well described and identified for easy retrieval. The study recommends that research should be extended to establish the impact of policies in the civil registration registry records management practices on staff’s performance in their duties; Understanding clients’ formal and informal means of learning about the services the registry provides, and the use of the civil registration registry services and resources.
Management of electronic mails (e-mails): A case study of the Technical University of Kenya
(2015-06-02) Majafu, Euster
The study examined the current methods of managing email records in the technical university of Kenya. The main objectives of the study were to ; investigate the creation, accession, disposal and storage of the email records in the institution , establish what policies, systems, standards and procedures that exist to guide the management of email records, determine the extent of use of email records in decision making and service delivery, investigate the challenges the institution experiences with the management of email records and finally recommend strategies to address the challenges facing email records management. A qualitative approach was used in this research with some aspects of quantitative research techniques in the design of data collection instruments, and in the presentation of research findings. Purposive sampling was used to select the seven (7) respondents from the School of Information and Communication Studies and the university ICT department. Data was collected through interviews. The study established that the management of email records was done at an individual level. The biggest challenge was lack of policies or regulations to guide the staff in managing the records. Other challenges were lack of qualified personnel and poor infrastructure among others. The study concludes that the School of Information and Communication Studies lacked a common e-mail system since the emails were managed at an individual level and by staffs who were not qualified in the area of records management.. This therefore made communication within the school difficult since there was lack of management of emails that were sent and received within the school. The study recommends that the School of Information and Communication Studies to first set up a policy to guide the management of email records,improve infrastructure through repairing the computers, protect the email data through security measures like firewalls and employ qualified personnel or records managers to manage the email records. It also emphasizes on the need to have a common e-email system for purposes of transparency and accountability when managing the emails.
MANAGING ESTATES RECORDS: At:ASE STUDY OF THE ESTATES DEPARTMENT OF MOl UNIVERSITY, MAIN CAMPUS BY
(2019-04-01) AMBUA, GIDEON KYEMBA W
This study set out to investigate the management of Estates records at the Estates Department of Moi University, Main Campus. In fulfilling this aim the study had a number of specific objectives. These included; to document the business activities of the Estates Department; ascertain how records are created or received, maintained and used by the Estates Department of Moi University, Main Campus; determine the extent to which the records support the business activities of the Estates Department. Establish the conditions under which Estates records are maintained; determine policies used to regulate the management of Estates records; find out the calibre of staff employed to manage the Department's records including their level of training, experience and qualifications. In conducting the study a purposive sample of 26 respondents, comprising staff of Estates Department Moi University, Main Campus were identified to participate in the study. Various methods including the use of questionnaires and interviews were employed in data collection. Descriptive techniques were used to analyze qualitative data collected from respondents. Tables and charts were employed to give more detailed presentation and analysis. Among the findings of the study were that the Estates records were generally poorly maintained; some records were not arranged in an orderly manner; the records were poorly classified and some records were missing or misplaced. Other findings were that the Estates Department generates or receives various types of records ranging from operational, legal, evidential, human resource and financial. These records paused a major challenge especially in their storage and maintenance. The other finding was that the Department had no standard retention/disposal schedule; security of the records was wanting; there were no records management policies and procedures; and that the staff managing the records unprofessional. Based on the above findings this study concluded that the Estates records were poorly managed and came up with recommendations for records management practices and operations.
Managing records at export processing zones authority (EPZA) registry HQ Athi river Nairobi
(2015-06-02) Ngotie, Patricia
This was undertaken with an aim of investigating records management procedures and systems at the EPZA under the specific objectives including to determine policies records management at the EPZ, asses records management, establish adequacy of resources, investigate challenges affecting records management and recommend ways of enhancing records management at the EPZA. The study used qualitative research design. Through the use of purposive and systematic random sampling data was collected from respondents who included heads of departments, registries and users. This relied on interview schedule and questionnaires. According to the findings, the organization has a rich base of policy instruments, standards for records creation, classification system, file tracking system, retrieval tools but no framework for disposal and disaster management. In spite of these achievements, there are different challenges affecting records management in the organization. They include limited staff training, congestion of records, poor classification, and ineffective retrieval of records and poor organization of records. To this extent, the study recommended that existing policy instruments be put into action at EPZA, records management systems be strengthened, particularly putting in place a disposal and disaster policy. Additionally, the organization should embrace records life cycle concept in its records management and address shortages in the provision of resources.

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